Your username is usually in the format firstname.lastname (not your full email address).
If you forget your password you can reset it yourself using a link on the login screen under the login button, “Forgotten Password”.
When you click “Forgotten Password” you are prompted to enter your email address and, if the email is registered against a user account in that tenant, you will be automatically emailed a link that enables you to enter a new password.
Please note that for security reasons the system will not confirm whether or not you have used the correct email address.
Your new password must contain:
- at least one capital letter (A,B,C, etc)
- at least one lower-case letter (a, b, c, etc)
- at least one digit (0-9)
- at least one special character (%, $ or @)
If you enter an incorrect password three times your account will be locked, but can be unlocked by following the Forgotten Password process described above.